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After we have received your order, you will receive a confirmation email with your order number to the email address you have provided. If you do not receive a confirmation in your inbox, please check your spam/junk folder or contact our customer service at order@weat-studio.com.
Once your order has been fulfilled, you will receive a shipping confirmation email with a link to the tracking details. Besides, you will be able to find the status of your order on your customer account.
All orders are shipped securely with DHL and usually take 1-3 working days for Germany. To all other EU countries, usually within 3-5 working days. If you encounter any problems, please do not hesitate to contact order@weat-studio.com.
You may change or cancel your order before it is shipped out, or if you have not yet received a shipping confirmation. In order to do so, please contact customer service at order@weat-studio.com as soon as possible.
Absolutely! Within 14 days of receipt, you can return or exchange your product. In order to do so, please send an email to our customer service at order@weat-studio.com.
Please note, the shipping cost of returning item/s for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you.
For further information, please refer to the return page.
As soon as we have received the items, we will process the return immediately and issue the refund to the payment method on file. The processing time depends on the payment provider and can take up to 5-7 working days.
For further information, please refer to the return page.
We ship internationally including all EU countries, however if you do encounter a problem, please do not hesitate to contact us at order@weat-studio.com.
Shipping is free for all Germany and Austria orders, no order minimum. Rest of EU have a standard shipping rate is 9,90 €, but free shipping applies for purchases over 200 € order value.
Please note, for orders from Switzerland and the UK, additional import duties and taxes may arise.
No charges for customs and duties apply to shipments for countries within the EU.
For Switzerland and the UK, import duties and taxes may arise. Unfortunately, we do not cover these costs and are not able to calculate them in advance; these costs are levied outside of our control. Since import duties and taxes vary from country to country, we recommend contacting your local authorities for more information before placing an order.
Yes, we also ship to Packstations.
We accept the following payment methods:
- Paypal
- Klarna
- Giropay
- Mastercard
- VISA
- Amex
- Apple Pay
- Google Pay
It is our top priority that all our customers have a great experience alongside receiving our products in the quality promised, and we apologize if this is not the case for you.
Kindly send us a photo and short description of your issue to order@weat-studio.com and we will make it a priority to take care of it. Please include your order number as well, which you can find on your invoice or in the order confirmation email. WEAT will take care of all return shipping charges for cases as such.
WEAT has you covered darling. We offer complimentary gift-wrapping services. Simply enter “GIFT” in the order note section in the cart page during checkout.